Short answer
We cover St. Tammany Parish on the north shore of Lake Pontchartrain, including Slidell, Mandeville and Covington. Heat pumps are common here, so winter calls about defrost problems and emergency heat matter as much as summer AC repairs, and restart failures follow long outages. The line is answered 24/7, and we reach the parish across the Twin Span or the Causeway.
Winters, outages and heat pumps on the north shore
When the January 2025 snow reached across the region as far as Slidell, heat pumps and furnaces on the north shore ran harder than they had in years, and weak defrost controls, sensors and igniters failed together. Cold snaps like that are rare, but they are exactly when a fall heating check pays for itself.
Storms bring the other test. Hurricane Ida left more than 100,000 Cleco customers without power, mostly around Slidell, Madisonville and Covington, and restarts after long outages are hard on capacitors, contactors and control boards. One more local detail: Tammany Electric does not offer a heat pump rebate program, so heat pump decisions there rest on equipment price and running costs alone.
What north shore homeowners call us for
Heat Pump Repair
Defrost faults, reversing valves and systems stuck on emergency heat when a cold snap arrives.
Heating Tune-Up
Fall checks on heat pumps, strips and gas furnaces before the first freeze.
Hurricane & Flood HVAC Repair
Inspections and repairs after storms and long outages.
AC Repair
Summer no-cool calls, from capacitors and contactors to refrigerant leaks.
Getting to you on the north shore
From Monticello Ave we reach Slidell across the I-10 Twin Span, and Mandeville and Covington across the Lake Pontchartrain Causeway. Because the lake sits between our office and the north shore, tell us the town and nearest cross streets when you call, and we will give you a realistic arrival time before we set out.